Privacy policy

Privacy Policy

TrustPoint operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

This Privacy Policy is in compliance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia issued by Royal Decree No. (M/19) dated 9/2/1443H, and its implementing regulations.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

Legal Basis for Processing (Saudi PDPL)

In accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia, we process your personal data on the following legal bases:

• Performance of a contract: to fulfill your orders and provide our Services.
• Legal obligation: to comply with applicable Saudi laws and regulations.
• Legitimate interest: to improve our Services, prevent fraud, and maintain security.
• Consent: where you have given us explicit consent to process your data for specific purposes, such as marketing communications. You may withdraw your consent at any time.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law, including Saudi laws and regulations, or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With our platform providers, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
• With Saudi government authorities and regulatory bodies when required by law, including the Saudi Authority for Data and Artificial Intelligence (SDAIA) and the National Cybersecurity Authority (NCA).

Our Platform and Technology Partners

The Services are operated with the support of third-party technology providers who may collect and process personal information about your access to and use of the Services in order to support and improve the experience for you. Information you submit through the Services may be transmitted to and processed by these providers as well as other third parties that may be located in countries other than where you reside. We ensure that any such providers are bound by appropriate data protection obligations and process your information only as instructed by us and in accordance with applicable law.

Cross-Border Data Transfers

In accordance with the Saudi Personal Data Protection Law, we ensure that any transfer of your personal data outside the Kingdom of Saudi Arabia is subject to appropriate safeguards and does not prejudice national security or the vital interests of the Kingdom. Such transfers are made only where necessary to perform our services and in compliance with applicable regulations issued by the relevant Saudi authorities.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children under the age of 18, and we do not knowingly collect any personal information about minors. In accordance with Saudi law, we do not process the personal data of minors without the consent of their legal guardian. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. We do not knowingly share or sell personal information of individuals under 18 years of age.

Security and Retention of Your Information

We implement appropriate technical and organizational measures to protect your personal information in accordance with the requirements of the Saudi National Cybersecurity Authority (NCA) and applicable data protection laws. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements under Saudi law. When personal data is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

In accordance with the Saudi Personal Data Protection Law (PDPL) and other applicable regulations, you have the following rights in relation to your personal information:

• Right to Access / Know. You may request access to the personal information we hold about you.
• Right to Delete. You may request that we delete personal information we maintain about you, subject to legal retention requirements.
• Right to Correct. You may request that we correct inaccurate or incomplete personal information we maintain about you.
• Right of Portability. You may request a copy of the personal information we hold about you and ask that we transfer it to a third party, in certain circumstances.
• Right to Withdraw Consent. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails such as those about your account or orders.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. We will respond to your request within the timeframes required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. You also have the right to lodge a complaint with the Saudi Authority for Data and Artificial Intelligence (SDAIA) at https://sdaia.gov.sa or the relevant competent authority in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons, including updates to Saudi data protection regulations. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
Phone: 92 0014 701
Email: info@trustpoint.net.sa

Address: Riyadh, Al-Nuzha, Al-Tamimi Complex — 2nd Floor, Office No. 5 Website: www.trustpoint.net.sa