Technical Support Track

Track Courses: CompTIA A+ – CompTIA Network+ – Windows Server – CompTIA Security+
This training track is the backbone of building a professional IT specialist or engineer and cybersecurity professional. It combines the comprehensive fundamentals of hardware and software, network management, systems and server administration, and finally the protection and securing of this infrastructure.
This track aims to prepare you to work with high efficiency in technical support (Helpdesk), Network Administration, System Administration, and the early stages of Cybersecurity.
The track begins with the fundamentals of maintenance and hardware, then moves on to connecting them to networks, then managing servers and central systems, and ends with securing all these elements against threats.
Training Stations in the Track
CompTIA A+ — IT Fundamentals and Technical Support
Objective: Build a solid foundation for everything related to computers, operating systems, and smartphones.
Skills Gained:
Understanding hardware components, their maintenance, and troubleshooting.
Working with different operating systems (Windows, macOS, Linux, iOS, Android).
Fundamentals of printers, home networks, and user management.
Technical support and professional interaction with clients and users.
CompTIA Network+ — Computer Networks
Objective: Understand how data travels between devices and design and manage enterprise networks.
Skills Gained:
Understanding the OSI model and IP addressing (IPv4 & IPv6).
Configuring routers, switches, and wireless networks (Wi-Fi).
Working with network cables and testing tools.
Troubleshooting network connectivity issues and monitoring network performance.
Windows Server — Windows Server and Systems Administration
Objective: Enable you to manage large enterprise network environments and centrally control resources and users.
Skills Gained:
Installing and configuring Windows Server.
Managing Active Directory, users, and permissions.
Configuring core network services such as DNS and DHCP.
Managing Group Policy and secure file sharing.
CompTIA Security+ — Cybersecurity Fundamentals
Objective: Protect infrastructure, devices, and data from cyberattacks and threats.
Skills Gained:
Identifying types of cyberattacks, malware, and social engineering.
Applying encryption concepts and Identity and Access Management (IAM).
Securing wireless networks, servers, and endpoint devices.
Risk management, compliance, and cyber incident response.
Track Outcomes and Career Opportunities
Upon completing this track, you will be qualified to hold several job titles, including:
IT Support Specialist
Network Technician / Engineer
Windows System Administrator
Junior Security Analyst

Learning Objectives

Target Audience

Skills & Competencies

Prerequisites